iFlex

Through the platform, employees can exchange benefits based on their personal preferences (for example: swapping uniform vouchers for fuel credit, or part of their savings fund for additional vacation days), all within the guidelines established by the company and Intercam Seguros.

iFlex is a platform designed for employees and HR administrators, with the goal of providing flexibility in the management of employee benefits.

CONTEXTO

The system is composed of two main environments:

Employee & HR Portal: allows users to review benefits, perform exchanges, and track internal management actions.

Administrative Platform: manages client companies and their operational rules and agreements.

KEY PROBLEM IDENTIFIED

End users (employees): They faced unclear processes when trying to understand, compare, and exchange benefits. There were no visible indicators of available benefits, which caused confusion and resulted in low program adoption and usage.

Internal users (Intercam Seguros): They required more robust tools to manage multiple companies, control specific business rules, and ensure regulatory compliance.

CHALLENGE

Turning complexity into clarity: Our biggest challenge was simplifying intricate regulatory and operational rules into intuitive, frictionless flows. The goal was to grant employees flexibility while maintaining strong governance and security for the business.

MY ROLE

As a Product Designer, I led the end-to-end design of the experience, from research to prototyping and validation.

Mapped and understood the different user profiles (employees, HR, insurance administrators).
Designed clear user flows and visual comparisons of benefits.
Collaborated on the definition of a consistent visual language that supported employee decision-making.
Prototyped and validated with internal stakeholders, ensuring alignment with policies and regulatory requirements.

IMPACT

The result was a clearer, more reliable, and more flexible platform that built trust between employees and companies.

Significant reduction in confusion during the benefits exchange process.
Increased use of benefit exchanges within the first quarter.
Optimized administrative time for Intercam Seguros in multi-company management.